250-295-9353

Return and Refund Policy

The Oceans EV 30-Day Money-Back Guarantee

  • If you buy an electric motor which does not meet your expectations, you may return the product within 30 days of purchase for a full refund or exchange under the condition that the product is brand new, unused and returned in the original package with all components.
  • The buyer is responsible for costs associated with return shipping, and takes all responsibility for loss, damage or theft during shipment (shipping insurance is recommended).
  • The refund is determined after our team has received and inspected the item.
  • The refund will be processed within 5 to 7 business days upon receiving the item.

Used Merchandise Returns (Electric Motors Only)

  • Electric motors may be returned for a refund within 30 business days of delivery, under the condition that it has been run for less than 30 minutes.
  • Running the motor for 30 minutes will take you a reasonable distance to determine whether or not the electric motor is right for you. If you experience issues with your electric motor, reach out to our Customer Support team.
  • A 20% restocking fee will be applied upon successful return.
  • Merchandise must be returned undamaged and in the original packaging with all original components.
  • The restocking fee and any other fees related to your return will be deducted from the total refund amount before the refund is complete.
  • We cannot offer refunds or exchanges on the following:
    • Items that have been modified by the customer after delivery.
    • Items that have been used for greater than 30 minutes or with noticeable wear commensurate with using it for longer, as judged by and at the sole discretion of Oceans EV Inc.
  • The refund is determined after our team has received and inspected the item.
  • The refund will be processed within 5 to 7 business days upon receiving the item.

Accessories and Parts Return /Exchange Policy

We offer a full refund or exchange on unopened and uninstalled products within 30 days of your purchase of the item. The customer is responsible for costs associated with shipping the item back.

We do not offer refunds or exchanges on electronic parts including:

  • Charger
  • Battery

All replacement batteries are special order only as we do not maintain an inventory of these products. Batteries purchased separately are not eligible for return or exchange once purchased. All battery sales, with the exception of batteries purchased at the time of purchasing a motor which uses an integrated battery (such as eLite or Spirit 1.0 motors ) are final.

Full Refund on Non-Shipped Items

If you change your mind after placing an order and your order has not been shipped, we will offer a full refund within 24 hours of cancellation.